g199 Privacy Policy — Your Data, Your Rights

Introduction

This Privacy Policy ("Policy") describes how g199 ("we", "us", "our") collects, uses, stores and discloses personal information about individuals ("you", "Player") who visit or use the g199 platform at g199.pro. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

This Policy forms part of the g199 Terms and Conditions, incorporated by reference. It applies to data collected via the Platform's website, mobile web browser interface, customer support channels and any associated communications. We take our data-protection obligations seriously and apply appropriate technical and organisational measures to keep your information safe at all times.

What Data We Collect

We collect several categories of personal data depending on how you interact with our Platform. Below is a clear summary of the data types we may hold about you.

How We Use Your Data

g199 processes personal data only for specified, legitimate purposes. We do not sell your data to any third party. Your data may be used for the following purposes:

• Account creation, verification and ongoing management of your g199 player account, including identity and age verification to comply with our 21+ policy.
• Processing deposits and withdrawals via bKash, Nagad, Rocket and Upay, and maintaining accurate transaction records for regulatory and audit purposes.
• Providing customer support and resolving complaints, disputes or technical issues raised through any support channel.
• Detecting and preventing fraud, money laundering, multi-accounting, bonus abuse and other prohibited conduct as described in the Terms and Conditions.
• Sending you account-related notifications, security alerts and, where you have opted in, promotional communications about g199 offers, bonuses and events.
• Improving our Platform through anonymised analytics, performance monitoring and user-experience research. This data cannot be used to identify you individually.

We apply the principle of data minimisation: we collect only what is strictly necessary for the purpose stated. Where processing relies on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Legal Basis for Processing

g199 processes your personal data on one or more of the following legal grounds:

• Contract performance — processing is necessary to provide the services you have requested, including account management and payment processing.
• Legal obligation — processing is necessary for compliance with applicable anti-money-laundering, age-verification and counter-fraud obligations.
• Legitimate interests — processing is necessary to detect and prevent fraud, protect the security of the Platform, and carry out internal analytics that improve our services without overriding your privacy rights.
• Consent — for direct marketing communications and non-essential cookies, we process data only where you have given clear, affirmative consent, which you may withdraw at any time.

Data Sharing and Disclosure

g199 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share data only in the following limited circumstances:

• Service providers — trusted third-party processors who assist with payment processing (bKash, Nagad, Rocket, Upay), fraud detection, identity verification and platform infrastructure. These providers are contractually bound to process data only on our instructions and to maintain equivalent security standards.
• Game providers — studios such as Pragmatic Play, Evolution Gaming and Spribe receive anonymised session data necessary to deliver their games and ensure fair-play certification. No directly identifiable personal data is shared with game studios beyond what is technically required.
• Law enforcement and regulators — where we are legally required to do so, or where disclosure is necessary to prevent serious harm, we will provide personal data to relevant authorities. We will notify you of any such disclosure unless legally prohibited from doing so.
• Business transfers — in the event of a merger, acquisition or asset sale, your personal data may be transferred as part of that transaction. You will be notified in advance and given the opportunity to opt out before your data is transferred to a new controller.

Cookies and Tracking Technologies

g199 uses cookies and similar tracking technologies to operate the Platform, remember your preferences and analyse usage patterns. We use the following categories of cookies:

• Strictly necessary cookies — essential for the Platform to function. These cannot be disabled as they are required for secure login sessions, session management and fraud prevention.
• Performance and analytics cookies — collect anonymised information about how visitors use the Platform (pages visited, time on site, error pages). This helps us improve the user experience without identifying you personally.
• Functional cookies — remember your preferences such as language settings and previously viewed game categories to personalise your experience on return visits.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain Platform features. We do not use third-party advertising cookies or cross-site tracking technologies that follow you outside of g199.pro.

Data Retention

g199 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. For active accounts, we retain your registration data, KYC documents and transaction history for the lifetime of the account plus a minimum of 5 years following account closure, consistent with anti-money-laundering record-keeping obligations.

Customer support interaction records are retained for 3 years from the date of the last interaction. Marketing consent records are retained until you withdraw consent plus 12 months. Anonymised analytics data has no fixed retention limit because it cannot be linked back to any individual. When data is no longer required, it is securely deleted or anonymised beyond recovery.

Data Security

g199 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or destruction. Our key security measures include: 256-bit SSL/TLS encryption on all Platform connections; encrypted storage of sensitive personal data at rest; strict access controls so that only authorised personnel can access personal data on a need-to-know basis; regular security assessments and penetration testing of our infrastructure; and a documented incident-response procedure for any suspected data breach.

We do not store mobile banking PINs, bKash/Nagad/Rocket wallet passwords or payment card numbers. Financial transactions are processed directly by the relevant MFS provider using their own secure infrastructure. No g199 employee or system ever holds your full mobile banking credentials. In the event of a suspected data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay.

Your Privacy Rights

You have the following rights in relation to your personal data held by g199. To exercise any of these rights, contact us at [email protected]. We will respond within 30 calendar days of receiving your request. We may need to verify your identity before fulfilling the request.

• Right of access — request a copy of all personal data we hold about you, including the categories of data, the purposes of processing and any recipients to whom data has been disclosed.
• Right to rectification — request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. Note that certain data must be retained for legal compliance and cannot be erased on request.
• Right to restriction — request that we restrict processing of your personal data while a complaint or accuracy dispute is being resolved, or where you have objected to processing based on legitimate interests.
• Right to data portability — request a structured, machine-readable copy of the personal data you have provided to us, where processing is based on consent or contract.
• Right to object — object to processing carried out on the basis of legitimate interests, including profiling. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

Right to withdraw marketing consent — if you have opted in to receive promotional communications from g199, you may opt out at any time by contacting g199 support. Withdrawal of marketing consent does not affect your ability to use the Platform or receive account-related service communications.

Children's Privacy

g199 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has registered an account or provided personal data, we will immediately suspend the account, delete the data and refund any deposits made. If you believe a minor has accessed g199, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental-control software to restrict access to gambling websites on shared or family devices.

Third-Party Links

The Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios. Once you leave the g199 platform and interact with a third-party service, that service's own privacy policy governs the handling of your data. g199 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policy of any third-party service you access in connection with your use of g199.

Changes to This Privacy Policy

g199 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law or platform features. When we make a material change to this Policy, we will update the effective date shown at the top of this page and, where practicable, notify registered Players via their registered contact details at least 14 days before the change takes effect.

Your continued use of the Platform after the updated Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting g199 support. We recommend reviewing this page periodically so you remain informed about how your data is being protected.

Contact Us

If you have any question about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data-protection concern, please contact the g199 Data Privacy team. We are committed to handling all privacy enquiries promptly, fairly and in strict confidence.